Shipping policy
Thank you for shopping with us!
We are committed to delivering your orders quickly and securely across the United Arab Emirates.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Dubai, Abu Dhabi & Sharjah: 1–3 business days
- Other Emirates: 2–5 business days
Please note that delivery times may vary due to public holidays, weather conditions, or courier delays.
Shipping Charges
- Free Shipping on selected products and promotional offers.
- Standard shipping charges (if applicable) will be displayed during checkout before payment.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) in most areas across the UAE. Please ensure someone is available at the delivery address to receive and pay for the order.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where available) so you can monitor your shipment.
Failed Delivery
If the courier is unable to deliver your order because of an incorrect address or the recipient is unavailable, the courier may attempt re-delivery or return the package. Additional delivery charges may apply.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and email are accurate before placing your order. We are not responsible for delays caused by incorrect or incomplete information.
Delivery Delays
While we aim to deliver every order on time, delays may occasionally occur due to unforeseen circumstances such as severe weather, public holidays, customs procedures (if applicable), or courier issues.